As all our stock is shipped from the United Kingdom. We are NOT drop shippers. You can get a shipping estimate on the Cart Summary page without the need to register first.
All products ordered from our website are shipped by Royal Mail, even for our international customers. Tank Pads UK does not profit from delivery. Shipping cost is based on the actual size and weight of your package, not per item ensuring you of the optimum shipping cost. The shipping cost will include a small charge (currently 60p) towards the cost of packaging but the shipping itself is at cost. You can be assured of the most cost efficient service provided by Royal Mail. You can check the prices HERE
Delivery time for UK is next day for 1st Class services and 2 to 3 days for 2nd Class. For international customers delivery time is 5 to 7 days. All options for you purchase are presented in the Shopping Cart based on your country selection.
The quoted delivery times are from the time of posting. We dispatch shipments 3-times/week so please add a further 2 days from your cleared payment date. Packaging will be amply sized and your items will be well protected. Once your package has been shipped you will receive a confirmation email. For those who selected Tracked shipping, the tracking number can be fount in your My Account area of our website along with a copy of your invoice.
As your product is purchased and shipped out of the UK we have to apply a customs declaration label (CN22) on the package. This declaration will simply state the item as being a Motorcycle Sticker and the declared value will be that which you paid. In most countries this value will be far less than your personal allowance and should not incur any duties. You can see a CN22 label HERE
Please remember that any duties or other charges are the customers responsibility. If it concerns you simply do an internet search for what your allowance is in your country.
As an example, for the UK any type and value of goods under the value of 135.00 is free of Customs Duty as indicated HERE
The UK's Royal Mail is an extremely reliable and efficient service. In the unlikely event you find your item hasn't been delivered please use the contact form on our website and quote your order reference number. If your delivery has not been made within the expected time frame you will have to wait additional time before it can be reported to Royal Mail and considered lost.
|1st Class (incl Signed For)||Aim to deliver by the next working day|
|2nd Class (incl Signed For)||Aim to deliver within 2-3 working days|
|International StandardInternational Track and Signed||Europe within 3-5 working days. Rest of the world within 5-7 working daysEurope within 3-5 working days. Rest of the world within 5-7 working days|
If your item is still missing then it may be considered lost as follows:
|Service||Your item is considered lost, and you may be eligible to claim|
|1st Class (incl Signed For)||10 working days after the due date|
|2nd Class (incl Signed For)||10 working days after the due date|
|International Mail||20 working days after the due date for items in Europe, after 25 working days for rest of world|
After these times Tank Pads UK will send you a replacement item.
For additional confidence of your international delivery we highly recommend a tracked and signed for service. All of these shipping options are presented to you prior to and during checkout.
Your product will be carefully checked prior to dispatch and should reach you in perfect condition. Please ensure you check your delivery before signing for it. Should you discover any significant damage on the outer package of your product please make sure it is noted by the delivery driver 'before' signing for it. For deliveries not signed for please take a picture of the damaged package before opening. In the unlikely event of your product being damaged please contact us via the 'Contact Us' form on our website and include your order reference explaining what the issue is and attach the photo showing the damage. We will discuss this with you and agree what steps will be taken to rectify the situation. It is highly unlikely that a Tank Pad will arrive damaged. They are thin and flexible and bending will not present any problems.
If the product needs to be returned we will issue you with a returns authorization number which is required in order to return the product. Without this authorization number your returned product may not be accepted by our Goods Inward department and may be returned to the sender. Any returned product must include the original packaging.
Any costs, shipping or otherwise, associated with the return of any product is paid by the customer, no exceptions.